pera789 Privacy Policy

Last updated: January 2025

Your Privacy Matters to Us

pera789 is committed to protecting the privacy and personal data of every player who registers and plays on our platform in the Philippines. This Privacy Policy explains in clear terms what personal information we collect when you use our website, mobile browser experience, or Android app,how we use that information, who we may share it with, and how you can exercise your rights under applicable data privacy laws. We take our obligations seriously and have designed our data practices to be fair, proportionate, and fully aligned with the expectations of Filipino players. By registering an account or continuing to use the pera789 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to close your account. We update this policy from time to time, and the current version is always published on this page with the effective date shown above.

1. Information We Collect

When you create an account, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may request a copy of a valid government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card to confirm your eligibility and comply with our know-your-customer obligations. We also collect financial information necessary to process your deposits and withdrawals, such as your preferred e-wallet details or bank account information — we do not store full card numbers or full account credentials on our servers. When you use the platform, we automatically collect technical data including your IP address, device type, operating system version, browser type, and session activity logs to help us maintain platform security and improve your experience. We may also collect communications you send to our support team, including chat transcripts and email correspondence, to resolve disputes and improve our service quality.

2. How We Use Your Information

Your personal data is used primarily to operate, maintain, and improve the pera789 platform and to deliver the services you have requested, including processing transactions in Philippine pesos. We use identity and age verification data to ensure that only eligible players aged 21 and above who are physically located in the Philippines can access real-money gaming features on our platform. Transaction and account data is used to detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited conduct that could harm the integrity of the platform or other players. With your consent, we may use your contact details to send you relevant promotions, platform updates, and account notifications — you can opt out of marketing communications at any time from your account settings. We also use aggregated, anonymised data for internal analytics and product development; this data cannot be used to identify you personally and is never sold to third parties.

3. Sharing Your Information

pera789 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share your data only with trusted service providers who assist us in operating the platform, including payment processors, identity verification partners, game software providers, and cloud hosting services — all of whom are contractually bound to handle your data securely and only for the specified purpose. In certain circumstances, we may be required by law or by a competent Philippine regulatory or law enforcement authority to disclose your personal data, and we will comply with such lawful requests. If pera789 undergoes a business restructure, merger, or acquisition, your data may be transferred to the successor entity subject to equivalent privacy protections. We will never share your personal data with a third party in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.

4. Data Security

We use industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the pera789 platform is encrypted using TLS (Transport Layer Security), and sensitive account data is stored in encrypted form on secured servers with strict access controls. Our security team conducts regular reviews of our systems and processes to identify and address potential vulnerabilities before they can be exploited. You also have an important role in keeping your account secure — please use a strong, unique password for your pera789 account and never share your login credentials with anyone. If you suspect any unauthorised access to your account, contact our support team immediately and we will take prompt action to secure your account and investigate the incident.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and audit obligations. Philippine anti-money laundering regulations and gaming compliance requirements may mandate that we retain certain account and transaction records for a minimum of five (5) years following account closure. When your data is no longer required for any lawful purpose, we securely delete or anonymise it in accordance with our data retention schedule. You may request the deletion of your personal data at any time; however, please note that we may be unable to fulfil deletion requests for data we are legally required to retain. Anonymised and aggregated data derived from your usage may be retained indefinitely for statistical and product improvement purposes, as it can no longer be linked back to you.

6. Your Rights as a Data Subject

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act 10173) with respect to your personal data held by pera789. These rights include the right to be informed about how your data is processed, the right to access a copy of the personal data we hold about you, the right to correct inaccurate or outdated information, and the right to object to or restrict certain types of processing. You also have the right to data portability — meaning you can request that we provide your data in a structured, commonly used format — and the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. To exercise any of these rights, please contact us at the email address listed below; we will respond to verified requests within a reasonable timeframe and in accordance with applicable law. We will never penalise you for exercising your data privacy rights.

7. Cookies and Tracking Technologies

pera789 uses cookies and similar technologies on our website to enable essential platform functionality, remember your preferences, and analyse how players interact with different features. Essential cookies are strictly necessary for the platform to function — for example, they maintain your login session and keep your account secure during a visit. Analytics cookies help us understand which pages and features are most used so we can prioritise improvements; these cookies collect data in aggregated, non-identifiable form. You can manage your cookie preferences through your browser settings; please note that disabling essential cookies may affect the functionality of the platform. We do not use third-party advertising or retargeting cookies, and we do not participate in cross-site tracking networks.

8. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal data has been handled, please contact the pera789 support team by email at [email protected]. We take all privacy concerns seriously and will acknowledge your enquiry promptly, aiming to resolve it within fifteen (15) business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. We encourage you to also review our Terms and Conditions and Responsible Gaming pages to understand the full framework under which your account operates. pera789 is committed to being a trustworthy, transparent platform for all Filipino players.